My Order
How do I find my order number?
Your order number is included in your confirmation email sent immediately after purchase. If you cannot locate it, please contact us and we will be happy to assist.
Can I cancel or update my order?
Orders may be modified or canceled within a limited window after purchase. Once processing or production begins, changes may not be possible.
Made-to-order pieces cannot be canceled once production has started.
Can I change my shipping address?
If your order has not yet shipped, we may be able to update your address. Please contact us as soon as possible.
How can I track my order?
Once your order ships, you will receive an email with tracking details.
Returns & Exchanges
We want you to love your Reniara piece.
Returns or exchanges are accepted within 14 days of delivery for eligible items in unworn, original condition.
Made-to-order, personalized, and final sale pieces are not eligible for return.
For full details, please visit our Return Policy page.
Purchase for Personal Use
Reniara pieces are intended for personal use only and may not be resold without written authorization.
Product Care & Materials
Fine jewelry is designed to last, but it deserves thoughtful care.
When should I remove my jewelry?
Jewelry should be the final touch before you leave home and the first thing you remove when you return.
We recommend removing your pieces before:
- Swimming
- Showering
- Exercising
- Applying lotions, perfumes, or hair products
- Sleeping
Store each piece separately to prevent scratching or tangling.
Gold is durable but naturally soft. Over time, light surface wear is expected and part of its story.
How should I clean my jewelry?
Use a soft, lint-free cloth to gently polish your piece. For deeper cleaning, use mild soap and warm water, then pat dry completely.
Avoid harsh chemicals or abrasive materials.
What if my jewelry is defective or I received the wrong item?
If something is not right, please contact us within 7 days of delivery. We will review and resolve the issue promptly.
Can I have my jewelry repaired or altered by another jeweler?
We do not recommend third-party alterations, as they may void your warranty. Please contact Reniara directly for repair inquiries.
What payment methods do you accept?
We accept major credit cards, debit cards, and select digital payment options available at checkout.
How do discount codes work?
Discount codes must be entered at checkout and cannot be applied retroactively. Only one code may be used per order unless otherwise stated.
